Bring your marketing strategy to the next level.
Through our segmentation consulting, you'll have a clearer picture of your ticket buyers and donors across a number of dimensions, allowing you to build marketing strategies that target the right people, at the right time, with the right message.
We offer several types of segmentation consulting projects that can be combined or customized for your organization, including:
Customer Behavior Analysis
Our clients use Customer Behavior Analysis to understand existing patron behavior and to predict how patrons might behave in the near future. The result? More insightful and effective marketing campaigns. We've given clients confidence to:
- Recognize that certain multi-buyers are not candidates for subscription, and encourage them to attend an additional performance;
- Contact non-recent ticket buyers before they are expected to lapse;
- Identify the right time to solicit a first-time patron for a donation.
In this collaborative consulting project, we work together to design clear tactics, messaging, and timing to "micro-segments" of your database.
Strategies developed for each micro-segment will influence patrons to behave in one of the following ways:
- Come back to your organization
- Buy tickets earlier
- Increase frequency of attendance
- Spend or donate more
- Increase their party size
The result is an optimized segmentation strategy that will increase marketing efficiency and improve ROI.
"For several years JCA Arts Marketing has provided the expertise and business intelligence tools we didn't know we needed. With their guidance, we have been able to understand and focus on market segments in a much more specific and targeted way."
–Tasha Gandy, Director of Finance, Spoleto Festival USA
Are you confident in your segmentation strategy?
Sophisticated audience segmentation strategies allow you to target the right people at the right time with the right message. Without a strong strategy, you might be leaving money on the table. We can help.
Talk to us about everything we do to help arts & cultural organizations succeed.