Manager, Professional Services

Fiona Buttars, PMP


"I've dedicated my career to working in the nonprofit sector. I'm thrilled to work at JCA so I can help many more organizations meet their technology goals."

~ Fiona Buttars

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Manager, Professional Services

Fiona Buttars, PMP joined JCA in 2016 and has experience working with clients in the health care, higher education, and arts and cultural sector.

Prior to joining JCA, Fiona was the Director of Database Operations at the Toronto Symphony Orchestra. Before that, she held marketing operations and patron services roles at TSO.

At JCA, Fiona has managed projects including system selections, system implementations, data conversions, integrations, customizations, report development, database support, needs assessments, pricing studies, and customer behavior analysis.

She earned her BA at Trent University and received her Certificate for Project Management at the University of Toronto. She attained her PMP certificate. 

More About Fiona

Where do you work? Where are you from?

I live in Toronto and work from home. I grew up in Guelph (a city west of Toronto) and have lived the majority of my life in southern Ontario. For the first few years of my life we lived in Melita, a town in the south western corner of Manitoba. When my Dad took a 6-month sabbatical from work when I was in high-school we lived in Vancouver.

What do you do at JCA?

I am a Project Manager and work with JCA and client teams to plan and ultimately ensure that projects successfully meet their objectives that include scope, schedule, budget, and quality. I have helped to develop the JCA project management methodology, templates and ongoing support content.

What do you do outside of JCA?

I love being outdoors. My family has a seasonal cottage that has been in our family since 1947 and I love swimming, sailing, canoeing, and kayaking. My partner and I have a small trailer and we enjoy camping in Algonquin, one of our favorite parks in Ontario. I love hanging out with our dog, a long-haired dachshund. I enjoy making breakfasts on weekends.

What is your background? What brought you to JCA?

I worked for the Toronto Symphony Orchestra (TSO) in various roles including Customer Service, Marketing, and Database Operations. When TSO decided to implement a new enterprise system, Tessitura, I was asked to be the Project Manager. I loved it and decided I wanted to be in a role where I managed projects full-time. While I worked at TSO, JCA was involved in TSO’s system selection process and data conversion. I was impressed with their work which led me to my role here at JCA. Along my path to my current role I completed a Project Management certificate from University of Toronto and attained the PMP certification.

What is one of your favorite stories of/with a JCA client?

I love facilitating the planning process for projects to help ensure that team members are prepared and understand what they need to work towards. It’s definitely satisfying to lead teams who have a shared understanding of what they need to achieve coming together to then achieve the desired results.