Avoiding the "Order Taker" Trap
End users don’t always realize they are asking Advancement Services to jump through hoops when they ask for something and say they need it “now." How do you break this cycle?
Selecting Your CRM Vendor: Tips for Checking References
Before you sign the contract, find out more about your final CRM vendor candidate using these tactics.
Why Isn't This Done Yet?
Learn why software implementations take longer than they should.
Driving the Software Demo—Your Role
How preparation can ensure you get the system that best fits your organization's needs.
Car Shopping and CRM Selection: Lessons from a Pontiac Grand Am
Think beyond obvious requirements to get the vehicle you need to drive successful fundraising.
Blackbaud CRM: Five Steps to Re-ignite Your Vision
When your organization first envisioned implementing Blackbaud CRM, you had hopes and dreams for how things would work once you were using the software. Now, after a year of "normalization" and getting used to the basics, it’s a great time to re-ignite the vision, and ensure you and your Blackbaud CRM system have a great relationship. Blackbaud CRM expert, Kenny Allen, offers some pointers.
Don't Be Creepy: Direct Marketing Gone Wrong
Donna Caputo shares real-life examples of direct marketing that took some wrong turns. Don't make these mistakes!