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Steve Jacobson
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Rock Star of the Month (October 2018) – Sarah Gillett


I am so pleased to make this announcement for a now two-time winner, Sarah Gillett. Sarah first earned JCA Rock Star honors in August 2017 after having been at JCA for less than a year. Her superb work has continued and I am thrilled to officially name Sarah as the October 2018 JCA Rock Star!

Having Sarah Gillett as a colleague reminds me of what every working relationship should be. She takes on projects with enthusiasm and handles setbacks with grace. Her level of organization puts the Container Store to shame (thanks, Anne C, for this joke!). She holds herself to (and consistently delivers on) really high standards. It goes without saying that Sarah provides prompt and knowledgeable support. And, of course, she writes great custom Artifax reports. But, what you might not know is that she is instrumental in managing the AWS Artifax cloud server; she writes up clear and precise process documentation; and she organizes the Artifax User Summit and the Artifax User Group. And, in her spare professional time, she serves as the lead on multiple implementations and migrations, a couple of which are in Toronto, so she gets to ride her bike while on the job. She’s smart, cool (and environmentally friendly!), always demonstrating an endearing level of cheer.

Our clients say:

“Sarah Gillett has made the transition to our web-based Artifax system seamless. She has been incredibly patient, thorough, knowledgeable and communicative throughout the entire process. I truly believe that I could not have done it without her. She went above and beyond to make our system as functional and user-friendly as possible, and did so with a  tireless work ethic, humor and kindness that I am incredibly thankful for. I cannot say enough good things about Sarah, and I look forward to continuing working with her going forward. she really has been wonderful to work with.” – Aubrey Ball, New York City Center 

“I’ve been working with Sarah for almost a year now and every interaction I have had with her has been an absolute pleasure. She approaches her work with a delightful cheeriness. When I’m working with her, I am always impressed with her very genuine desire to find the right solution. She is extremely prompt at tackling tasks. Oftentimes, I have barely hung up the phone when an email pops up with her clearly explained and easy-to-follow instructions that will fix the problem. It’s very clear when you’re working with Sarah that she really loves what she does and finds it fun. She is creative in her approach and I am sure she is great at solving mysteries and doing puzzles. I would want her on my team in an escape room! But the most important thing I can say about Sarah is that when I tell her something is working for me or something she did is saving me time or made my job easier, it completely thrills her. Her feeling of satisfaction is palpable. The joy she feels in helping me solve my work problems and making Artifax work for me makes me feel valued as a client, and never a burden.” – Jo Costanzo, Rialto Center for the Performing Arts

Her colleagues say:

“Sarah is a true pleasure to work with! Her enthusiasm and helpfulness makes any Artifax project a joy to work on. She always goes above and beyond to ensure that the marketing team and the Artifax team are on the same page and that the final result is the best it can be. I wish I could be in more meetings and work on more projects with Sarah because her positivity is contagious and definitely brightens up any work day.” – Elizabeth Magalski

Please join me in congratulating Sarah Gillett as our October 2018 JCA Rock Star!